How to manage access to the Kudos integration for Microsoft 365 (Teams and Outlook)

Admins can now manage whether users in your organization can connect their Kudos accounts to their Microsoft 365 account, specifically for Teams and Outlook. This is helpful if you're not ready to launch the integration company-wide or if you need to temporarily disable access.

This setting controls access to the integration from within Kudos and also prevents users from connecting their Kudos account directly in MS 365. If you want to entirely restrict downloading the Kudos app in the Microsoft 365 app store, that must be configured directly in Microsoft 365 admin settings.

For full setup steps, including how users can link their account, refer to this article: How to link my Kudos account to my Microsoft 365 (Teams and Outlook) account

• Your organization isn't ready to roll out the Microsoft 365 integration
• You want to test the integration with a small group before allowing broader access
• You’ve disabled Microsoft 365 or are transitioning to a new platform
• You want to temporarily pause usage due to internal policy or technical issues

To enable or disable Microsoft 365 access:

1. In the admin panel, go to Integrations, find the Microsoft 365 tile and click Manage integration
2. Locate the setting for Enable Microsoft 365 integration
3. Toggle it ON to enable or OFF to disable the connection option
   • When toggled OFF:
     • Users will no longer see the Microsoft 365 section under My settings
     • Any existing connections will be disconnected - users will see a logged-out state in the Home tab and will not be able to reconnect their account.
   • When toggled back ON:
     • Users will once again be able to initiate the integration from the Microsoft 365 section under My settings
     • Users will be able to re-install the app (if previously uninstalled) and reconnect their accounts

• Disabling access affects all users immediately—no need to manually disconnect accounts
• Toggling the setting back ON re-enables the integration option without needing to reinstall the app however, users will need to reconnect their Kudos accounts
• This setting will prevent users from connecting their accounts but it does not prevent them from installing the Kudos app via the Microsoft 365 store; you can manage that directly in Microsoft 365 if needed
• Consider communicating this change to users if they’re already using the integration

Q: Will users be notified if I disable the integration?
A: No, users will not receive a notification. You may wish to communicate this change in advance.

Q: Will disabling the toggle delete users’ previous MS Teams or Outlook activity?
A: No, past Kudos notifications will remain in the Activity feed but the related messages will no longer be available.

Q: Can users reconnect later if I re-enable the setting?
A: Yes, once access is turned back on, users can reconnect via My settings or directly in MS 365.

Problem: Users can’t see Microsoft 365 in their My settings page

• Confirm the Allow users to connect Microsoft 365 toggle is ON
• Remind users to refresh their browser or log out and back in