Redeeming your points lets you turn your recognition into meaningful rewards you’ll enjoy. Whether you’ve been recognized by teammates or earned points through milestones, you can browse and choose from a variety of available rewards that fit your preferences. It’s a simple way to celebrate your contributions and make the most of the appreciation you’ve received.
Step-by-Step Instructions
- Click on Rewards within the main menu
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Select a rewards store (Note: The rewards store will open in a separate window, ensure you have pop up blockers disabled or the rewards store will not open.
Access your Storefront
After choosing your rewards store you will be redirected to your organizations storefront. You can browse suggested rewards, trending items in your area and featured catalogues.
Check your Points & Menu options
Use the top- right menu to:
- View your redeemable points balance
- Change language settings
- Access your storefront
- Open dream tracker (wishlist)
- View your cart
- Check order history.
Browse or Search for items
- Use the Shop menu on the top left to explore different catalogues
- Use the search bar to find specific items
- Use the left-side menu to filter by category
Add items to your cart
When you find an item you want, click Add to cart. To review your cart click on the cart icon in the top right.
Check Out
Once you have added all your items to your cart click on Continue.
- Enter your details, including contact information and shipping address
- Agree to the terms and conditions
- Click "Place your order" to complete your purchase.
Note: All purchases are non-refundable
Check your email Confirmation
You will receive an email from (noreply@kudosreward.com) this email includes your order details and shipping information.
If you ordered a virtual gift card the details will be included in a separate email. Note: Forwarding this email allows others to use your gift card.
If you ordered a physical gift card or merchandise, you will receive a second email when your order ships which will include your tracking information.
If you have placed multiple orders you will receive a separate shipping email for each item ordered.
FAQs
Q: Can I have more than one rewards store?
A: Yes, some organizations have multiple rewards stores
Q: Why do I see different rewards than my coworkers?
A: Reward availability will vary based on location.
Q: Do I need points to view the rewards store?
A: No, you can browse rewards at anytime, but if you do want to redeem, you will need to ensure you have enough points.
Troubleshooting Common Issues
Problem: I don't see Rewards in the main menu
- Ensure you are logged into your account
- Try refreshing your screen
- Contact your program administrator to see if Rewards are enabled for your organization
Problem: I can't access the Rewards store
- Make sure you have selected a store after clicking on Rewards
- Ensure you have pop up blockers disabled as the Rewards store will open in a new window
- Contact your program administrator if the issue persists.
Need help setting things up? Reach out to Support or your Customer Success Manager.
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