How to use the Engagement by team report

The Engagement by team report helps you compare engagement and recognition performance across teams, departments, locations, and other organizational groups. It brings together key engagement metrics in a side-by-side view, making it easy to identify high-performing teams, uncover areas that may need additional support, and understand how recognition activity differs across your organization.

While the Engagement summary report provides an organization-wide view of engagement trends, the Engagement by team report helps you drill into team-level performance to understand where engagement is strongest and where additional attention may be needed. For manager-specific insights, use the Engagement by manager report to compare engagement across managers and their direct-report teams. Together, these reports help you move from high-level insights to more targeted analysis.

Activation, Participation, and Reach metrics are calculated daily. All other report data is available in real time. Prior to June 29, 2026, Activation, Participation, and Reach metrics were calculated weekly on Mondays, so historical results for these metrics may reflect weekly reporting intervals.

• Comparing engagement performance across departments, locations, or other teams
• Identifying teams that may need additional program support
• Measuring the impact of engagement initiatives across different teams
• Comparing recognition activity across business units
• Exporting team-level engagement data for leadership reporting

Accessing the Report

The Engagement by team report is available to:

• Global Admins
• Users who have been granted permission to view the report

Grouping and filtering results

Use the Group by selector and Teams filter together to compare engagement across different organizational groups or focus your analysis on a specific set of teams.

Available Group by options depend on your organization’s configured team types.

The Teams filter updates based on the selected Group by option, allowing you to focus your analysis on specific teams within that organizational structure.

Use grouping and filtering to:

• Compare engagement across different organizational structures.
• Focus on specific teams or business units.
• Identify patterns within a particular population.
• Compare the same teams over different reporting periods.

Understanding the Report

All company

Displays the organization-wide metrics for the selected reporting period and serves as the benchmark for comparing team performance.

Users

Displays the number of users currently assigned to each team.

Managers

Displays the number of managers currently assigned to each team.

Activation

Activation shows the percentage of users within each team who have logged into Kudos at least once.

Activation rate = activated users / total users × 100

Use Activation to compare platform adoption across teams.

Participation

Participation shows the percentage of activated users within each team who completed at least one supported engagement activity.

Participation rate = participating users / activated users × 100

Use Participation to compare how actively different teams are engaging with Kudos.

Reach

Reach shows the percentage of users within each team who received recognition-related activity.

Reach rate = reached users / total users × 100

Use Reach to understand how broadly recognition is being distributed across teams.

Recognition sent

Displays:

• Total number of recognition messages sent by each team
• Average number of recognition messages sent per activated user

Average recognition sent = total number of recognition messages sent / total activated users in the team

Recognition received

Displays:

• Total number of recognition messages received by each team
• Average number of recognition messages received per user

Average recognition received = total number of recognition messages received / total users in the team

Comparing team performance

Use the report to compare engagement metrics across teams.

Orange KPI values highlight teams whose Activation, Participation, or Reach metric is lower than the All company result for the selected reporting period. Use these visual indicators to quickly identify teams that may require further investigation or targeted action.

Sorting results

You can sort the following columns to quickly identify the highest and lowest performing teams:

• Activation
• Participation
• Reach

The All company row remains pinned to the top of the table when sorting, making it easy to compare every team against the organization-wide benchmark.

Exporting Report Data

You can export report data for additional analysis or leadership reporting.

To export report data:

1. Apply any desired filters and date ranges
2. Click Download
3. Select Download as Excel (.xlsx)

• Use the Group by selector to compare engagement across different organizational structures, such as departments or locations, and identify where additional support or enablement may be needed.
• Compare teams using the same reporting period to identify meaningful differences in Activation, Participation, Reach, and recognition activity.
• Review Activation, Participation, and Reach together to better understand whether lower engagement is driven by platform adoption, participation, or recognition distribution.
• Significant differences between teams can highlight opportunities to share successful engagement practices across your organization.
• Team groupings reflect your organization’s current structure across all reporting periods.

Q: Who can access the Engagement by team report?
A: The report is available to Global Admins and users who have been granted permission to view it.

Q: Why is the All company row always displayed at the top?
A: The All company row provides an organization-wide benchmark and remains pinned for easier comparison.

Q: Why are some KPI values displayed in orange?
A: Orange values indicate that the team’s Activation, Participation, or Reach metric is lower than the All company result for the selected reporting period.

Q: Can I compare different team types?
A: Yes. Use the Group by selector to compare departments, locations, manual & automated teams, or other configured team types.

Q: Can I export the report?
A: Yes. This report can be downloaded as Excel (.xlsx).

Q: Why are the average recognition calculations different?
A: Average recognition sent is based on activated users because only activated users can send recognition. Average recognition received is based on all users because recognition can be received before account activation.

Problem: My team is not listed

• Verify the selected Group by category.
• Confirm the team currently contains users.
• Check that the team type is configured in your organization.

Problem: KPI values appear incorrect

• Verify the selected reporting period.
• Review any applied team filters.
• Remember that Activation, Participation, and Reach metrics refresh daily.

Problem: Exported data does not match the report

• Confirm filters were applied before exporting.
• Verify the selected reporting period.
• Generate a new export after changing filters or date ranges.

Need help interpreting your data? Reach out to Support or your Customer Success Manager.