How to troubleshoot missing Kudos system emails

Kudos sends system emails to help employees stay informed about important updates, notifications, and activities. Occasionally, your organization's email security settings may identify these messages as spam, preventing them from reaching employees' inboxes.

To ensure your team receives emails from Kudos, your IT team or mail server administrator may need to allowlist (whitelist) specific email addresses, domains, and IP addresses. This helps prevent important Kudos communications from being blocked or redirected to Spam or Junk folders.

1. Allowlist Kudos email addresses and domains

Ask your IT team or mail server administrator to add the following Kudos email information to your organization's allowlist.

• Kudos email domain:
  • kudos.com
• Kudos sender email address:
  • noreply@kudos.com
• Kudos mail server IP address:
  • 208.117.49.241

Adding these details helps your email system recognize legitimate messages from Kudos and reduces the chance of them being blocked or filtered as spam.

2. Confirm your email security settings

Once your IT team has updated the allowlist:

1. Ask them to confirm that the domain, sender email address, and IP address have been added correctly.
2. Check whether any additional spam filters or email security rules may still be blocking Kudos emails.
3. Monitor your inbox and Spam or Junk folder for new Kudos messages.
4. If emails are still not arriving, contact Kudos Support for further assistance.

• Set up email allowlisting before launching Kudos to help employees receive important communications from day one.
• Share all three allowlist entries with your IT team to help them configure your organization's email security settings.
• Check your Spam or Junk folder before reporting a missing email.
• If multiple employees are experiencing the same issue, ask your IT team to review organization-wide email filtering rules rather than troubleshooting each inbox individually.
• Keep your IT team informed when introducing Kudos to new employees or teams so email delivery issues can be addressed quickly.

Q: Why am I not receiving emails from Kudos?
A: Your organization's email server or spam filter may be blocking messages from Kudos or directing them to your Spam or Junk folder. Check these folders first, then ask your IT team to review the allowlist settings.

Q: What email address does Kudos use to send system emails?
A: The sender email address to allowlist is noreply@kudos.com.

Q: What domain should our IT team allowlist?
A: Your IT team should allowlist kudos.com.

Q: Does Kudos have an IP address that needs to be allowlisted?
A: Yes. The IP address provided for Kudos system emails is 208.117.49.241.

Q: Do I need to contact my IT team to receive Kudos emails?
A: If your organization's email security settings are blocking Kudos messages, your IT team or mail server administrator may need to update the allowlist. If the messages are only going to your Spam or Junk folder, you may be able to resolve the issue directly through your email application.

Q: What should I do if Kudos emails are still missing after allowlisting?
A: Ask your IT team to review any additional filtering rules or security restrictions. If the issue continues, contact Kudos Support at support@kudos.com.

Problem: Kudos emails are going to my Spam or Junk folder

• Open your Spam or Junk folder and locate the missing Kudos email.
• Mark the message as Not Spam or Not Junk.
• Add noreply@kudos.com to your email application's safe senders list, if supported.
• Ask your IT team to allowlist kudos.com if the issue continues.

Problem: Employees aren't receiving Kudos emails

• Ask affected employees to check their Spam or Junk folders.
• Confirm that your IT team has allowlisted kudos.com and noreply@kudos.com.
• Verify that 208.117.49.241 is included in your organization's approved IP addresses.
• Ask your IT team to check whether any organization-wide email security rules are blocking messages from Kudos.

Problem: Emails are still being blocked after allowlisting

• Confirm that all three allowlist entries have been added correctly.
• Ask your IT team to check whether additional spam filters or security tools are affecting delivery.
• Review your email system's filtering or message logs, if available, to identify blocked messages.
• Contact Kudos Support at support@kudos.com if the issue remains unresolved.