How to manage Flagged content

The flagged content feature helps keep your Kudos environment respectful, appropriate, and aligned with your company values. It allows users to report recognition messages, awards, comments, or card messages that may be inappropriate, incorrect, or otherwise concerning.

Flagged content is instantly removed from public view and added to the Flagged content review queue, where program admins can assess and take action. Admins can preview the full context of any flagged item - especially helpful when it’s part of a larger thread, like a comment on a message - to determine whether it was flagged appropriately.

Note: All users can flag content, except for content posted by admins. Only other admins can flag content created by a fellow admin. This helps protect intentional or program-driven posts from being mistakenly removed.

• A recognition message contains inappropriate or offensive language
• Someone mistakenly posts a personal or sensitive comment publicly
• A card is misused or contains incorrect information
• A comment on a public award is off-topic or unprofessional
• A team member reports a post that doesn’t align with company guidelines

Flagging content

1. Locate the content you wish to flag (e.g., a recognition post, comment, award, or card message)
2. Click the three-dot menu (⋯) on the content
3. Select Flag to admin and hide from public view
4. The content is instantly moved to the Flagged content queue for review

Note: Users cannot flag content created by admins. If a concern arises with admin-posted content, it must be flagged by another admin.

Reviewing flagged content

1. Go to Admin > Admin tools > Flagged content
2. Review the list of flagged items, including who flagged the content and when
3. Use the tabs at the top (Awards messages, Recognition messages, Comments, Card messages) to view flagged items by type

   • For recognition messages and award messages, the full message is displayed directly for review

   • For comments or eCard messages, you can access the full context by selecting the View post or View card link

4. Decide whether to:
   • Keep it flagged (content remains hidden)
   • Restore content if it was flagged incorrectly or unnecessarily
5. The action is applied immediately and updates the content’s visibility

Note: A system notification is automatically sent to all admins when content is flagged.

• Encourage team members to flag responsibly, reserving it for content that truly violates norms or policies.
• Most content can be edited by the original poster for a limited time. Whenever possible, users should use the Edit option to fix or update their own content instead of flagging it.
• Reserve flagging for situations where the content cannot be edited (e.g., posted by someone else), or when it needs to be removed immediately due to inappropriateness.
• Review flagged content regularly to ensure timely action and prevent misunderstandings.
• When possible, reach out to the content creator directly if clarification is needed before restoring or removing content.
• If content is frequently flagged from specific sources, it may be worth reviewing your internal content guidelines or providing coaching.

Q: Who can flag content?
A: Any user can flag recognition messages, awards, comments, and eCard messages—except content created by admins, which can only be flagged by other admins.

Q: What happens when content is flagged?
A: It’s immediately hidden from public view, and a system notification is sent to all admins. The content is added to the Flagged content queue for review.

Q: Can content be unflagged or restored?
A: Yes. Admins can restore content if they determine it was flagged in error or doesn’t violate any guidelines.

Q: Will the person who posted the content be notified?
A: No, the original poster is not notified when content is flagged or restored.

Problem: A user can’t flag content from an admin

• Only admins can flag content posted by another admin
• If needed, ask an admin to review and flag the content directly

Problem: Content was flagged incorrectly

• Admins can restore flagged content if it's appropriate
• Always preview the full context (especially for comments or eCards) before deciding

Problem: Too many low-quality flags from users

• Provide guidance on what content should and shouldn’t be flagged
• Consider communicating your internal content expectations more clearly

Problem: Admins miss reviewing flagged content

• System notifications are sent when content is flagged—make sure your admin team monitors these alerts
• Set a regular cadence to check the Flagged content section
• Assign responsibility to a specific admin if possible