How to set up and manage a Reward store

Reward stores in Kudos allow employees to redeem their earned points for meaningful rewards such as gift cards, merchandise, experiences, or charitable donations. These stores can be customized to suit different regions, budgets, or campaigns, and users will only see the stores they are eligible for.

Admins can set up multiple reward stores to tailor the reward experience based on geography, cost centers, or seasonal initiatives. Each store includes configurable settings such as point conversion rates, access permissions, and budget monitoring tools.

This article focuses on the reward store options available through our reward partners. If you want to set up your own catalog of custom rewards, see this article for detailed instructions: How to set up and manage a Custom reward store.

• Giving employees a place to redeem their points for meaningful rewards
• Offering region-specific rewards to accommodate international teams
• Assigning separate reward budgets to different departments or cost centres
• Launching a limited-time holiday or campaign-based reward store
• Creating separate reward environments for testing or phased rollout
• Managing compliance by displaying tax-related disclaimers in reward catalogues

Selecting a reward store type

1. Go to the Admin menu and select Rewards under the Points & rewards section.
2. Click + Add reward store.
3. Choose one of the following:
   • Rewards: Opens the setup page to create a reward store. This reward store type includes an international selection of gift cards. The Rewards catalog is best suited for a quick setup with access to gift cards and digital reward options directly in Kudos. This option works best for straightforward programs, where you’re comfortable managing budgets and point conversions, and want to launch right away.
   • Rewards+: Opens a pre-filled email to request a Rewards+ store setup from Kudos Support. This reward store type includes gift cards, merchandise, travel, donations, and other reward options. Choose Rewards+ if you need a more advanced or customized store, such as expanded catalog options or better selection for global teams. 
     • Note: the Rewards+ option requires assistance from the Kudos Support team to set up - simply follow the prompts to send your request via email
   • Custom Rewards: Lets you create your own reward catalogue of branded swag, PTO options or local retail vouchers, all sourced and fulfilled by your team. See How to set up and manage a Custom reward store for full setup steps.

Setting up a Rewards store

These steps only apply to the creation of a Rewards store type. The Kudos Support team will be setting up your Rewards+ store for you. 

1. After selecting Rewards, fill in the Add a reward store form:
   • Store name: This is what users will see in their Home menu.
   • Available to: Choose which teams can access the store.
   • Store currency: Currently, only USD is supported.
   • Points to currency ratio: Define how points convert to the selected currency.
   • Low balance warning: Set a threshold to receive email alerts when funds run low.
   • Taxable benefits disclaimer: Add any legal or policy text that will appear at the top of the reward catalogue.
   • Store status: Use this toggle to keep the store offline until you’re ready to launch.
2. Click Save to create the store and instantly generate a Tango account.
3. Note: All fields can be edited later except for the store currency. To change currency, you'll need to create a new store. 

Note: If you selected a Rewards+ store type, the Kudos support team will set up the store for you, based on the criteria you provide. 

Managing your Rewards store

The below applies to Rewards stores only. Please reach out to the Kudos Support team if you need assistance with managing or funding your Rewards+ store.

Once you've created a Rewards store:

1. Access My reward store from the admin panel.
2. View key stats in real time:
   • Current float balance
   • Monthly and yearly redemptions (in points and currency)
3. Click Add funds to input your credit card details and top up the reward float.
4. Monitor transactions and funding history from the same view.

User experience in a Rewards store

• See available points balance
• Search the catalogue
• View redemption history

If you selected the Rewards+ store type, users can do the above plus:

• Create a wish list of items they want to accumulate points for
• Complete a purchase using a credit card (if enabled)

• Use separate stores for each region or currency requirement.
• Use segmentation to restrict access by department or geography.
• Look out for the low balance notification on your float balance to avoid redemption interruptions.
• Add a disclaimer to clearly communicate important taxation or compliance info.
• Keep the store offline during setup to prevent early access.

Q: How do I choose between Rewards and Rewards+?
A: Choose Rewards if you want to set up and manage a standard store yourself with basic catalog options. Choose Rewards+ if you need a more advanced setup with expanded catalog choices or global support, which requires help from the Kudos Support team.

Q: Can I create multiple reward stores?
A: Yes. You can set up as many as needed to support different teams, regions, or campaigns. You can also use a single reward store for your entire organization.

Q: Do I have to create multiple reward stores?
A: No. You can use a single central reward store (Rewards or Rewards+) for all users across your organization.

Q: Can I change the store currency after setup?
A: No. Store currency is fixed. To change it, you’ll need to create a new store.

Q: What if I need a store in a different currency?
A: You’ll need to create a new store with the desired currency. Kudos currently supports USD, CAD, GBP, EUR currencies.

Q: How do I fund my reward store?
A: Go to My reward store, click Add funds, and add your credit card details.

Q: How do users find their rewards?
A: Users access all reward stores they are eligible for through the Rewards tab in their Home menu.

Problem: The Reward store isn't visible to users

• Confirm the store status is set to Store is online
• Check that the users' team is included in the Available to audience
• Contact Support if you're using a Rewards+ store

Problem: Points aren’t converting properly

• Verify the Points to currency ratio is correctly set
• Ensure it matches the store’s currency
• Contact Support if you're using a Rewards+ store

Problem: Admins didn’t receive the low balance alerts

• Confirm the low balance threshold was defined
• Make sure the correct notification email address was added
• Contact Support if you're using a Rewards+ store

Problem: I can't change my Rewards store currency

• Store currency is locked once set
• Create a new store with the desired currency if needed
• Contact Support if you're using a Rewards+ store