How to set up voucher rewards in Kudos Rewards+

Voucher rewards allow employees to redeem their Kudos points for unique voucher codes or gift cards that can be used at your organization's brand store or with external vendors. They're a great way to expand your rewards catalogue with personalized options that reflect your employees' interests and preferences.

With Kudos Rewards+, you can offer voucher rewards through an external vendor that provides unique redemption codes. Your organization coordinates with the vendor to obtain the codes, prepares the required reward information, and submits everything to Kudos Support or your Client Success Manager for setup.

Once configured, voucher rewards give employees more ways to enjoy their recognition while allowing your organization to offer additional rewards without impacting your Kudos reward float.

Before getting started, make sure your organization meets these requirements:

• Active Kudos Rewards+ account: Your organization must have an active Kudos Rewards+ account to set up voucher rewards.
• Vendor agreement: You must have an agreement with a third-party vendor that can generate unique, functional voucher codes.

Note: If you'd prefer to set up and manage a custom reward store without vouchers directly in Kudos Next Gen, refer to How to set up and manage a Custom reward store for step-by-step instructions.

• Adding branded merchandise or company store vouchers to your rewards catalogue.
• Offering employees gift cards or vouchers from a preferred external vendor.
• Expanding your recognition program with reward options that are unique to your organization.
• Preparing custom voucher rewards for an upcoming program launch or recognition campaign.
• Offering location-specific voucher rewards to employees in countries supported by your vendor.

1. Obtain voucher codes from your vendor

Before submitting your voucher rewards to Kudos, work with your external vendor to obtain the necessary codes.

1. Contact your vendor and request a list of unique voucher codes for the rewards you want to offer.
2. Confirm that each voucher code is unique and functional.
3. Verify that the vendor can support employees in the countries where you plan to make the rewards available.
4. Gather any redemption instructions, activation codes, URLs, denominations, and expiration dates associated with the vouchers.

Tip: Confirm geographical availability with your vendor early in the process. This helps avoid offering rewards to employees in locations where the vouchers cannot be redeemed.

2. Complete the Voucher Template

The Voucher Template contains the information required to configure individual voucher codes.

1. Download the Voucher Template provided at the bottom of this article.
2. Replace the orange-filled examples with your organization's voucher information.
3. Complete the applicable fields, including:
   • SKU
   • URL
   • Redemption code
   • Activation code
   • Denomination
   • Expiration date
4. Confirm that each voucher entry has a unique SKU.
5. Review the completed template for accuracy.

Important: Every voucher must have a unique SKU, even when multiple vouchers have the same denomination.

For example, if you're uploading 1,000 vouchers worth $10 each, the SKUs must be different:

• EGIFT101
• EGIFT102
• EGIFT103

Continue this numbering pattern for each additional voucher.

Using unique SKUs ensures that each voucher can be identified individually during setup.

3. Complete the Custom Reward Import Template

The Custom Reward Import Template provides the details needed to configure how each reward appears in your Kudos rewards catalogue.

1. Download the Custom Reward Import Template at the bottom of this article.
2. Review the fields and identify the required information highlighted in the accompanying screenshot.
3. Replace the example data with your organization's reward details.
4. Complete the required fields for each reward.
5. Review the information to ensure it matches the vouchers you are submitting.

4. Prepare your custom reward images

If you're providing custom images for your voucher rewards, make sure they meet the following requirements:

• File size must be less than 1 MB.
• Maximum image dimensions are 750 × 900 pixels.
• Image aspect ratio cannot exceed 3:1.
• Images should have a white background.

Review your images before submitting them to avoid delays during setup.

5. Submit your voucher rewards for setup

Once both templates are complete, send the required information to Kudos Support or your Client Success Manager.

1. Prepare the completed Voucher Template and Custom Reward Import Template as CSV files.
2. Include your custom reward images, if applicable.
3. Provide the countries where each voucher reward should be available.
4. Include the content employees will need when they receive their voucher, such as:
   • The URL where the voucher can be redeemed
   • Redemption instructions
   • Support contact information
   • Any additional instructions required by the vendor
5. Email the completed files and supporting information to support@kudos.com or your Client Success Manager.

Submit your information ideally two weeks before your intended launch date to allow time for processing.

Note: Voucher rewards are submitted to Kudos Support or your Client Success Manager for processing. The provided setup process does not include a self-service upload through the admin platform.

6. Manage voucher rewards after setup

After your voucher rewards have been configured, keep the following responsibilities in mind:

1. Coordinate with your vendor to ensure voucher codes remain valid and functional.
2. Confirm that the redemption instructions and support contact details provided to employees remain accurate.
3. Verify that the countries selected for your voucher rewards continue to match your vendor's supported locations.
4. Contact Kudos Support or your Client Success Manager when you need assistance with your voucher rewards.

Voucher redemptions do not impact your organization's Kudos reward float.

• Plan ahead. Submit your completed templates at least two weeks before your intended launch date to allow time for processing.
• Verify your codes. Check that every voucher code is unique and functional before sending your files to Kudos.
• Keep SKUs unique. Even when vouchers have identical denominations, each entry must have its own SKU.
• Check geographical restrictions. Confirm which countries your vendor supports before requesting setup.
• Provide clear redemption instructions. Include the redemption URL, support details, and any important steps employees need to use their vouchers.
• Review image requirements. Prepare images with a white background and ensure they meet the size and dimension limits.
• Coordinate with your vendor. Maintain communication with your vendor about voucher availability and expiration dates.

Admin FAQs

Q: Do I need Kudos Rewards+ to offer voucher rewards?
A: Yes. This setup process requires an active Kudos Rewards+ account. If your organization uses the original Kudos Rewards experience, refer to the Kudos Custom & Voucher Rewards article.

Q: Can I upload voucher rewards directly into Kudos?
A: The documented process requires you to submit the completed Voucher Template and Custom Reward Import Template to Kudos Support or your Client Success Manager for processing.

Q: How far in advance should I submit voucher rewards?
A: Ideally, submit your completed files two weeks before your intended launch date.

Q: Can multiple vouchers have the same denomination?
A: Yes. Multiple vouchers can have the same value, but each voucher must have a unique SKU.

Q: Do voucher redemptions affect our Kudos reward float?
A: No. Voucher redemptions do not impact your Kudos reward float.

Q: Can I make voucher rewards available only in certain countries?
A: Yes. Specify the countries where you want the vouchers to be available in your initial setup email. Make sure your vendor can service employees in those locations.

Q: Who is responsible for generating voucher codes?
A: Your organization must work with a third-party vendor that can generate unique voucher codes.

User FAQs

Q: What are voucher rewards?
A: Voucher rewards are rewards that employees can redeem using their Kudos points. They provide unique voucher codes or gift cards that can be used at an organization's brand store or with external vendors.

Q: Where can I use my voucher?
A: This depends on the reward and vendor. Your organization should provide the redemption URL and any necessary instructions for using your voucher.

Q: Who should I contact if I have trouble redeeming my voucher?
A: Refer to the support contact information provided with your voucher. Your organization's Kudos administrator can also help direct you to the appropriate support contact.

Problem: Voucher codes are not ready for submission

• Contact your vendor to confirm that all required voucher codes have been generated.
• Check that each voucher code is unique and functional.
• Confirm that redemption and activation information is available where applicable.
• Verify that the voucher denominations and expiration dates are accurate.

Problem: Duplicate SKUs appear in the Voucher Template

• Review the SKU column for repeated values.
• Assign a unique SKU to every voucher entry.
• Remember that vouchers with the same denomination still require different SKUs.
• Review the updated template before submitting it to Kudos Support.

Problem: Custom reward images do not meet the requirements

• Confirm that each image is smaller than 1 MB.
• Check that image dimensions do not exceed 750 × 900 pixels.
• Make sure the image aspect ratio does not exceed 3:1.
• Use a white background for your reward images.

Problem: Voucher rewards are not available in the intended countries

• Review the countries specified in your original setup request.
• Confirm that your vendor supports voucher redemption in those locations.
• Check that the geographical availability information submitted to Kudos is accurate.
• Contact Kudos Support or your Client Success Manager to review the setup details.

Problem: Voucher rewards are not ready for the planned launch

• Confirm that both CSV templates were completed and submitted.
• Check that all required reward details and voucher codes were included.
• Verify that geographical availability and employee redemption instructions were provided.
• Contact Kudos Support or your Client Success Manager to confirm the status of your request.
• For future launches, aim to submit your information at least two weeks in advance.