How to activate and access Kudos as a deskless user

If you don’t have a company-issued work email address, your organization may have set up your Kudos account using your Employee ID. You’ll use a one-time signup code to activate your account and create your password.

During signup, you can also add a personal email address or phone number as a recovery method. This lets you reset your password yourself if you forget it. If you choose not to add a recovery method, you’ll need to contact your Kudos administrator or manager for help regaining access.

Before you begin

Before activating your account, make sure you have:

• Your signup link
• Your Employee ID
• Your unique signup code

Your organization will provide this information to you.

If you’re missing any of these details, contact your Kudos administrator or manager.

Activate your account

1. Open the signup link provided by your organization.
2. On the Welcome to Kudos page, enter your Employee ID.
3. Enter your Signup code.

4. Enter a password in Create password.

   Your password must include:

   • 8 characters
   • 1 uppercase letter
   • 1 lowercase letter
   • 1 number
   • 1 symbol
5. Enter the same password again in Confirm password.
6. Select Create account.

Add a recovery method

After creating your account, you’ll be asked if you want to add a recovery method. This gives you a secure way to reset your password if you forget it.

You can use either:

• Phone number
• Email

To add a recovery method:

1. Select Phone number or Email.
2. Enter the phone number or personal email address you want to use.
3. Select Next.

Your recovery contact information is used to help you regain access to your account.

If you don’t want to add a recovery method, select Skip for now.

Verify your recovery method

After entering your recovery method, Kudos will send you a 6-digit verification code.

1. Check the phone number or email address you entered for the verification code.
2. Enter the 6-digit code in Verification code.
3. Enter the code within one hour.
4. Select Save recovery method.

If you don’t receive the code, select Resend code to request another one.

Select Back if you need to change your recovery information.

Log in to Kudos

Once your account is activated:

1. Open the Kudos login page.
2. Enter your Employee ID.
3. Enter your password.
4. Select Login.

As a deskless user, you sign in using your Employee ID rather than a work email address.

Reset your password

If you added a recovery method

If you forget your password and previously added a recovery phone number or personal email address, you can use that recovery method to reset your password.

If you did not add a recovery method

If you selected Skip for now and later forget your password:

1. Contact your Kudos administrator or manager.
2. Ask them to generate a new signup code for you.
3. Open the signup page again and enter your Employee ID and new signup code.
4. Create a new password.
5. Consider adding a recovery method so you can reset your password yourself in the future.

• Add a recovery method during signup to make future password resets easier.
• Use a personal phone number or email address that you can access when you need to recover your account.
• Complete recovery verification within one hour of receiving your 6-digit code.
• Select Resend code if your verification code doesn’t arrive.
• Keep your signup code private. It is unique to you and should not be shared.
• Remember that your recovery email is not your Kudos login. Continue signing in with your Employee ID.
• Contact your Kudos administrator or manager if you lose your signup code or don’t have a recovery method available.

Q: What do I need to activate my account?
A: You need the signup link provided by your organization, your Employee ID, and your unique signup code.

Q: What do I use to log in after activating my account?
A: Use your Employee ID and the password you created during signup.

Q: Can I use my personal email address to log in?
A: No. Your personal email address can be used as a recovery method, but you’ll continue to sign in with your Employee ID.

Q: Do I have to add a recovery method?
A: No. You can select Skip for now. However, adding a recovery method lets you reset your password yourself if you forget it.

Q: What can I use as a recovery method?
A: You can add a phone number or email address.

Q: Will my employer receive my recovery phone number or email address?
A: No. Your recovery contact information is not provided to your employer and is used only to help you regain access to your account.

Q: How do I verify my recovery method?
A: Enter the 6-digit verification code sent to your recovery phone number or email address, then select Save recovery method. You must enter the code within one hour.

Q: What if I don’t receive my verification code?
A: Select Resend code to request another verification code.

Q: What happens if I forget my password?
A: If you added a recovery method, you can use it to reset your password. If you did not add one, contact your Kudos administrator or manager so they can generate a new signup code.

Q: What if I lose my signup code?
A: Contact your Kudos administrator or manager and ask for a new signup code.

Problem: My signup code isn’t working.

• Confirm you entered the signup code exactly as it was provided.
• Check whether your signup code has expired.
• Make sure you’re using your Employee ID rather than an email address.
• Contact your Kudos administrator or manager if you need a new signup code.

Problem: I can’t create my password.

• Make sure your password contains at least 8 characters.
• Include at least 1 uppercase letter.
• Include at least 1 lowercase letter.
• Include at least 1 number and 1 symbol.
• Make sure Create password and Confirm password match.

Problem: I didn’t receive my recovery verification code.

• Confirm the phone number or email address you entered is correct.
• Check your email spam or junk folder if you selected Email.
• Select Resend code to request another code.
• Remember that the verification code must be entered within one hour.

Problem: My recovery verification code isn’t working.

• Confirm you entered the full 6-digit verification code.
• Make sure you’re using the most recent code you received.
• Select Resend code if the original code is more than one hour old.
• Select Back if you need to correct your recovery phone number or email address.

Problem: I forgot my password and didn’t add a recovery method.

• Contact your Kudos administrator or manager.
• Ask them to generate a new signup code.
• Return to the signup page and enter your Employee ID and new signup code.
• Create a new password.
• Add a recovery method when prompted to make future account recovery easier.